- When purchasing tickets online, please be aware that tickets may be refunded or swapped at our Parkade Cinemas location only if it is at least 30 minutes before the movie is scheduled to start. However convenience fees cannot be refunded. Refunds cannot be processed after start times of movies, regardless of if customer was present at the showtime. 
- Tickets refunds are not allowed for "not liking the movie"

- Bag & Package Policy In an effort to enhance the safety and security of our guests and employees, any bags or packages measuring larger than 12”x12”x6” will not be permitted into the theatre.
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                                                                                 Loyalty Members
For Loyalty Premium members: If membership is canceled and/or terminated any unused free tickets for the month expire.

For Premium and Free members: Please note online convenience fees do not earn points.